I bet that was 2 or 3 years ago. There was severe pipeline damage down in Alabama I think. Our supplies dried up quickly here in NC. It is not a very comforting feeling to ride around looking for gas stations and they are all out!
That is not at all the experience I have had with etrailer on several purchases. They have always been real stand-up. I hope you have a better result with them next time.
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I once got home from our local CG, only to find my coupler lock pin lying on the trailer tongue. The pin did not slide off, nor did the coupler unlatch. But it sure makes you think about the "what ifs?"
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We had a popup for 4 years, and now our TT for 2 more, and I still ask questions about things I have not encountered before. Asking questions can be far cheaper than plowing ahead if you don't know what you are doing.