Hey all, My family and I just bought our first tent trailer and we took it out for the first time yesterday. We only had time to go for one night which means a lot of setting up and tearing down just for 24 hours in the woods with a couple of kids who absolutely refused to sleep or get along or even just stop crying for a second, but such is life when you're camping with 2 kids under the age of 4 We love the camper so far. It's exactly what we wanted- lightweight, easy to tow and store, and much more comfortable than tent camping which we've done with both of the girls for years. MY QUESTION- Today when I was cranking the roof down I noticed that I was turning the handle but the roof wasn't lowering, and it would happen intermittently. When I looked closer at the mechanism I could see that the part between the handle and the actual gears would sometimes turn with the handle but not move the gears. Imagine that the gear that rotates the chain the raise to lower the cables and the handle that you insert and turn have a metal tube between them (I don't know the names for any of these parts). If you turn the handle it will turn the tube which will turn the gear. But in my case sometimes when I would turn the handle the tube would turn and the gear would not. But then I would turn it clockwise a few times to get the tube to butt back up against the gear and then turn clockwise and the roof would lower a little but then the tube would back off the gear a little bit and stop turning it. I know that's confusing and I'm trying to explain this the best that I can. I hope someone out there knows what I'm trying to say. Either way, I'm looking forward to what my trailer, as well as this forum, has in store for me and my girls in the future.