I owe about a million thanks to TxBum and my friend Dave for helping out in a terrible situation. It was pouring rain, and we were all standing in it getting soaked trying to troubleshoot. Skeeter, I called Toppers in the middle of the ordeal (that's the dealer where we bought it) and suddenly they had no idea about any warranty on the lift system and told me it "may" be covered under the extended warranty I purchased. I literally stood there in tears feeling so helpless and so terrible about everyone standing in the rain trying to solve my problems, and of course missing my husband. It was good to see the inside of our camper again, but I came to the realization that I just can't do this. It's not fair to be a burden on everyone else, and even if I can tow it and open it myself, I can't trouble shoot problems on the road. I'm going to have to part with it, sadly, and I'm trying to make peace with that decision. Our son is really unhappy with me about it, but I'm hoping he will come around. Skeeter - a couple questions I thought I knew the answer to, but I know that you do. No one believed me but -- there isn't a separate crank for the manual lift, is there? And also - didn't you tell us that the top should go up without the battery if we're plugged in at the site? I could've sworn we had a battery issue at camp ... maybe at Leisure Resort ... and you and Mat discussed this.