Life has been happening with our kids, and the last time we camped was last June 2012. Our 2009 Coleman Westlake was having some issues. One of several things, we needed faucet replaced because it wasn't shutting off. Took it back to our dealer and had a big service done (we are not that handy). When we opened it to clean and get ready for winter storage we found the dealer had cracked one bed wedge (which I got replaced about a month ago - thanks to Somerset). Set out this Friday for our first trip - set up in rain. DH hooks up to city water, turns on and we hear a sound like water dropping into a big empty tank. Nothing from the new faucet. Tell him to stop - check that he didn't hook up the hose to the holding tank. Same sound - finally look down to the right and out from under the fridge is coming the water! After cleaning up we found 3 of the 4 hoses not connected. In the daylight on Saturday, it looks like the plastic white ring broke on them (we thought the dealer just didn't hook them up). What would cause the white rings that screw the hoses on to break like that? Thanks for your help - we are fed up with the service department, but I don't want to blame them if there's something we could have done. Thank you for your insight!