Blood pressure impact from owning an Aliner

[Anthony Hitchings]

ok - its not the ALiner per se - but absent the Aliner I would not have installed a full Renogy system and have to deal with the amazingly dense support staff - one person in particular is completely unaware of how far off the mark Renogy's responses are. My wife referred to the support staff as "Phone Monkeys" - but thats' really an insult to the Monkeys.

OK, I feel better now that I got that off my chest. Well, better for at least one minute!

 

[Sjm9911]

Sorry you dealing with this. I get it. Somethings are not easy.

 

[firepit]

Nothing is simple anymore...Anybody else notice you can call the same place and get a different answer from 3 different people.

 

[Arruba]

Oh yeah, I feel your pain and frustration. It‘s not exclusive to what I’ll call standard consumer stuff either. My favorite, (NOT) are the foreign call centers for Made in the USA products.

Good luck with whatever you are trying to get assistance with.

 

[PointyCamper]

A Very Close Family member used to work in a call center. They were Not Allowed to spend the necessary time to help a customer or fix a problem. Got “written up” for calls long enough to help a customer. It was a Despised Job.
The foreigners spend more time but it is aways to say “ I am so sorry that you are having this problem. I am so sorry that you are having this problem.”

 

[jmkay1]

Customer service in the whole has become obsolete with the Exception of a good select few small mom and pop places that are left. That’s probably why it became a throw away world now because it’s easier to buy something else then deal with some unhelpful support. Sad.

 

[firepit]

Customer service in the whole has become obsolete with the Exception of a good select few small mom and pop places that are left. That’s probably why it became a throw away world now because it’s easier to buy something else then deal with some unhelpful support. Sad.

Yes you are correct.
My doc has been trying to submit a referral to my ins co and it has to be done online and the website dont work half time and the help number leaves u on hold for a hour at minimum.
They wont even take a fax.

 

[Jimbow]

Folks will buy the cheaper product. Customer service isn't a profit center. Cut the call center cost, sell products cheaper, win market share.

 

[PointyCamper]

T

Yes you are correct.
My doc has been trying to submit a referral to my ins co and it has to be done online and the website dont work half time and the help number leaves u on hold for a hour at minimum.
They wont even take a fax.

That is Unreal. (But not unexpected) Hope you get it straightened out.

 

[Anthony Hitchings]

nothing to straighten out - I can use the Renogy hardware and software as-is - I just have to go to a 2nd screen to see the data from the Charge Controller, because the app only shows zeros on the summary screen. Its just bugs me that they cannot fix their software, and that the help staff don't seem to "get it".

 

[Lug_Nut]

Many car manufacturer complaints are for 'infotainment' difficulties, not for functionality issues.
I'm putting this Renology 'problem' in a similar group.

 

[Anthony Hitchings]

Well - Renogy got back to me after I dinged them on a customer satisfaction survey. They offered a discount of a mere 10% to rbuy a new model of the Rovr charge controller in order to hopefully fix the issue. Kind of cheap on their part :-(.

I will leave the existing Rover model in pace, and put up with the program glitch.

 

[theseus]

Well - Renogy got back to me after I dinged them on a customer satisfaction survey. They offered a discount of a mere 10% to rbuy a new model of the Rovr charge controller in order to hopefully fix the issue. Kind of cheap on their part :-(.

I will leave the existing Rover model in pace, and put up with the program glitch.

What glitch are you seeing? I ask cause I have a Rover Li 30...

Customer service is not viewed by companies as a way to save money, but it should be. The worst part are the chat and phone bots. I know because I write some of them for my job.
The goal is to get you off the line in the absolute shortest time.

The worst I have ever dealt with is Frontier Airlines. Awful...

 

[Anthony Hitchings]

thesus - your rover Li 30 is newer than my "ancient" ~4 year old Rover PG, so it won't show a problem (if Renogy speaks the truth)

 

[theseus]

theseus - your rover Li 30 is newer than my "ancient" ~4 year old Rover PG, so it won't show a problem (if Renogy speaks the truth)

Good to know.

 

[Hilldweller]

ok - its not the ALiner per se - but absent the Aliner I would not have installed a full Renogy system and have to deal with the amazingly dense support staff - one person in particular is completely unaware of how far off the mark Renogy's responses are. My wife referred to the support staff as "Phone Monkeys" - but thats' really an insult to the Monkeys.

OK, I feel better now that I got that off my chest. Well, better for at least one minute!

Type out your specific problem in detail and I'll forward to the owner at Renogy. She does really care. But I think the company might be getting too big to be a company that cares...
She used to be a member here but it looks like she isn't anymore. That's a pity.

 

[Yi Li]

Hi Members and friends, pls let me know your phone number so we can give you a call to address your problem.
I want to listen to your pain and address that for you asap. This is my email [email protected]. You can reach out to me as well.

Customer satisfaction is my priority. We are enhancing our tech support team now and hope you can see big changes coming soon.

Renogy Founder
Yi

 

[Hilldweller]

Hi Members and friends, pls let me know your phone number so we can give you a call to address your problem.
I want to listen to your pain and address that for you asap. This is my email [email protected]. You can reach out to me as well.

Customer satisfaction is my priority. We are enhancing our tech support team now and hope you can see big changes coming soon.

Renogy Founder
Yi

Thank you for responding so quickly, Yi.
As always, I appreciate you. ...my battery appreciates you...

 

[teejaywhy]

My wife and I have a mantra that evolved over the past 3 years of customer service experiences.

The phrase comes from a notice we saw in a restaurant we visited, that explained the difficulties they were having and apologizing (in advance) about the service (staffing issues), menu items not available (supply chain issues), etc, etc...

The essence of the message:
"Please lower your expectations."

 

[Hilldweller]

My wife and I have a mantra that evolved over the past 3 years of customer service experiences.

The phrase comes from a notice we saw in a restaurant we visited, that explained the difficulties they were having and apologizing (in advance) about the service (staffing issues), menu items not available (supply chain issues), etc, etc...

The essence of the message:
"Please lower your expectations."

Applies to the school systems, highways, Aliners, jeez, America in general these days...