We recently bought a Jayco hybrid and the fabric on the awning was trashed. I purchased new fabric from Tough Top. My problem is that when I roll it up the right side rolls up snug against the side of the trailer but the left side only comes within about 3-4" from snugging up but yet the fabric rolls up evenly on the tube. I've measured the new fabric on each side and it matches. I've measured it diagonally and it's perfect. I've adjusted the fabric back and forth in the track on the tube as well as the track on the side of the trailer - no change in the roll up status. The fabric rolls up nice and evenly on the tube. It seems to be defying the laws of physics! I'm out of ideas. Carefree of Colorado doesn't seem to have a way to contact them for tech support. The phone menu tells you to contact your dealer. Unfortunately I don't know what it was like before I put the new fabric on because it was really messed up.