The upper crank assembly on the 95 Avalon has started giving me problems<img src=../Images/icons/icon_smile_worried.gif border=0 align=middle alt="Worried">. I contacted my local dealer and was told the assembly would have to be ordered,the price ,,about $500.00 with the freight charges.<img src=../Images/icons/icon_smile_shock.gif border=0 align=middle alt="Shock"> I said no thanks! I found the phone number to Coleman.Contacted a Tech Rep named Jerry. Explained the problem.The part was not available so he stated he would try to locate it for me and contact me,,right! He located the part needed and contacted me with the dealers name. Super City Sports in Somerset,Pa. I contaced the dealer and spoke to a parts rep,Brian.The part was half the price of my local dealer. Brian was very helpful and more then happy to assist me.My part is on the way and should be arriving around the 24th or 25th of March. The Coleman Rep did not have to go to the extra steps to help me with this issue,but he did. I was very surprised at the quality of Customer Service I got from the phone receptionest all the way to the rep. The New Coleman Company has earned my respect with excellent service they gave. Phil First Coast Campers Club Camping Brings Families & Friends Together"