Coleman C/S Praise

Discussion in 'Camper Manufacturers & Manuals' started by NE_FL_CAMPERS, Mar 21, 2009.

  1. NE_FL_CAMPERS

    NE_FL_CAMPERS New Member

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    The upper crank assembly on the 95 Avalon has started giving me problems<img src=../Images/icons/icon_smile_worried.gif border=0 align=middle alt="Worried">. I contacted my local dealer and was told the assembly would have to be ordered,the price ,,about $500.00 with the freight charges.<img src=../Images/icons/icon_smile_shock.gif border=0 align=middle alt="Shock"> I said no thanks!

    I found the phone number to Coleman.Contacted a Tech Rep named Jerry. Explained the problem.The part was not available so he stated he would try to locate it for me and contact me,,right!
    He located the part needed and contacted me with the dealers name.
    Super City Sports in Somerset,Pa.

    I contaced the dealer and spoke to a parts rep,Brian.The part was half the price of my local dealer. Brian was very helpful and more then happy to assist me.My part is on the way and should be arriving around the 24th or 25th of March.

    The Coleman Rep did not have to go to the extra steps to help me with this issue,but he did. I was very surprised at the quality of Customer Service I got from the phone receptionest all the way to the rep. The New Coleman Company has earned my respect with excellent service they gave.

    Phil
    First Coast Campers Club
    Camping Brings Families & Friends Together"
     
  2. barb_dave

    barb_dave Active Member

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    It's always nice to see that a company will provide true customer service to those who buy their products.

    http://community.webshots.com/user/Barb_Dave
    <img src=../Images/icons/icon_smile_pu.gif border=0 align=middle alt="PopUp"><font color=red>1998 Coleman Mesa</font id=red>-<img src=../Images/icons/icon_smile_suv.gif border=0 align=middle alt="Tow Vehicle"><font color=green>1997 Plymouth Voyager</font id=green>
    <img src=../Images/icons/icon_smile_campfire.gif border=0 align=middle alt="Campfire"><font color=blue>Nights Camping 2009 None yet</font id=blue>
     
  3. PartsMgr

    PartsMgr Member

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    I can honestly say from my own experiences in dealing with Fleetwood Folding Tailers/Now Coleman that they are very customer orientated.
    This is unusual in the RV industry- because the people that own popups have the lowest time of average ownership- first time owners purchasing a popup new are only keeping them for 18 months. This would make you think that they would not be worried about good customer service. I am certainly glad that this is the opposite with Coleman. From a former rv dealer parts manager, this customer service is excellent and its the way it all should be in the industry. Too many companies just took the customer for granted. The current downturn in the industry will be painful for some manufacturers, but in the end- I hope they come away from it with better customer service skills. This goes for the entire rv dealer industry. I always tried to help out the popup customers the most, because they had the greatest chance of upgrading to something larger.

    Way to go Coleman. That deserves an atta boy!!!!
     
  4. bud121156

    bud121156 Western North Carolina

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    Good deal, Phil!

    Donnie & Cheryl
    North Carolina
    07 Fleetwood Westlake
     
  5. turtle

    turtle New Member

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    I have to say that my experience with fleetwood was less than satisfactory to me. I would have thought that spending more than $16,000 for a pop-up it would not have been too much to ask for a couple hundred dollars in compensation when defects caused the non-refundable cancellation of 2 trips and loss of food on another trip. Their response. It's in the paperwork we're not responsible for lost fees only the repairs.

    08 Fleetwood Saratoga
    01 Dodge Ram 1500 Quad cab
    Ron, Diane and the Lab mix, Cody
     
  6. PartsMgr

    PartsMgr Member

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    I am very sorry for your troubles with the cancellation of your trip. Unfortunately, if Coleman did this for one customer - they would have a floodgate of everyone else. This is what they say when they are not responsible for incidental damages. The dealer I worked at before used to rent popups and I remember us preparing a rental for customers who's unit was still in the shop. I am not sure of the timeline for your repairs, but from the other side of the fence- way too many people wait until 2-3 weeks before a trip to actually make sure everything on their unit works- only to be advised that the dealer has a 4 week backlog.

    I've dealt with other mfrs and customer service....... virtually non-existant. The dealer I worked for was a Cobra dealer back in 1994-95 until they went belly up. They were not worried about taking care of the customer- we took care of the customers that bought their Flagstaffs from us. Unfortunately, alot of people that bought their units from other dealers were left holding the bag.

    Life happens while you're making other plans.
     
  7. Csea

    Csea New Member

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    Its not always the company sometimes its the customer service person thats helping you that goes the extra mile.
    Personally, i realllllly dont trust anything coleman anymore. I had a tent from them and It leaked like you wouldnt believe (and thats from a sprinkle) When I contacted them They told me, to bad my problem. I contacted them again in regards to getting a new pole for it, the person was extremely helpful and sent me a free set of poles. This week i contacted them again in regards to my coleman hot water pump not pumping out hot water, The guy on the other line had the nerve to call me dumb, and said its all in the instructions. When actually it was the system.

    "Yes im a girl and know how to use power tools! Now hand me that thingy..."
     

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