I'm new to this site as well as my camper. Over the past month I've gained some experience with online retailers as well as the manufacturer and dealers. I thought maybe my experiences may help some other newbies. I'll start with a Rockwood dealer I dealt with. I e-mailed requesting a tongue harness and bed support pole. They needed the VIN #. After 4 days with no reply I called. They stated they are still looking into it. I called a week later and "we're looking into it". I gave up and made my own pole and ordered a harness from an online retailer. On the other hand I needed some parts and had a few questions so I e-mailed Forest River .. the parent company of Rockwood. I was amazed. I received a phone call an hour later. The gentlemen answered all my questions and transferred me to parts. The lady looked up what I needed and took my order. Great CS. I placed an order with e-trailer. They had good prices, good shipping speed and I received what I ordered. I ordered through Camping World and they had good prices, fast shipping and I received what I ordered. I placed an order through trailer parts superstore and again good prices, good shipping and I received what I ordered. The only problem I had, and this just my experience, was with an outfit AdventureRV. I needed a converter so I contacted WFCO to make sure I had the right model and color code .. WF-8725-P which is brown. I placed the order through AdventureRV. When I received the box it had a black unit which is WF-8725-PB. I tried calling but they state go to online chat. After finally filing a complaint I find it's closed 5 minutes later and they state I can return it, we only have black, those numbers mean nothing and it's my fault. So I'd be out original shipping, shipping and insurance back plus they state a 20% restocking fee for their mistake. I went to BBB of East Tennessee which basically did nothing even after I proved it wasn't my fault. This outfit even called me and I thought it was to work it out. They called me petty. According to them "black and brown are close and it's only a camper". They called me a liar about contacting the manufacturer before hand until I provided an e-mail to BBB. They were so arrogant they said the BBB can't do anything to us. All I can say is I got burned but never again. I learned my lesson. Overall it's been a pleasant experience fixing up the camper, most outfits I've dealt with have been helpful and this site has been awesome. I hope this helps others.