We went out this last weekend and had a horrific time raising it. No problems before; but the top crank quit working so we just used the lower one. It was extremely hard and took us 2-3 hours. Nothing appears broken but this is horrible. We are in Northern California (SF Bay area). I went to the manuals and found Coleman Lift System but there was no actual link to download anything. Help! I want to be able to camp in it again! Plus, now how do we get our gear out?