pop up parts.com

bholmesr

Member
Dec 4, 2012
17
Has anyone here had any experience dealing with this company, I need to order some parts for my old pup I recently acquired. My concern is the site seems a bit sketchy just my humble opinion, but also seems to be the only place I can find the items I require to fix my pup.

Thanks
 

catmanblue

Only thing better then fishin is campin and fishin
Nov 2, 2012
107
Never heard of it but I'm going to check it out. Keep us all informed if you hear something.
 

Shuswap

Active Member
Jan 15, 2012
481
I'd be cautious. There is no "about us" describing who they are, there is no telephone number and the address is a po box. For canvas they note a 16 week delivery.
 

kitphantom

Super Active Member
Platinum Supporting Member
Dec 26, 2009
13,929
Albuquerque, NM
I'd also be cautious given the facts mentioned above, I don't remember considering them when we renovated the previous pup, I had to search the 'net a lot for parts.

if you let us know what your pup is and what you're looking for, others may be able to direct you to a source.
 

smit1088

Super Active Member
Mar 15, 2011
1,582
Stillwater, MN
Their site looks like all the products canvas replacement has. I'd go through them for the simple fact they have a telephone number to call them.
 

malaki86

Member
Apr 11, 2013
90
friartuck said:
If it's this place: http://www.popupparts.com/ then I know the owner, and camp with him on a regular basis. Popup Parts is a reputable business and has good parts and prices. McCamper (Mike) is one of the founders/admins of the Great Lakes Pop Up Club (glpuc.org) also.
There are no problems dealing with Mike and his businesses.

What do you have to do to get them to reply to an e-mail, since they have no phone?
 

malaki86

Member
Apr 11, 2013
90
I received my parts. They said that Jayco was doing a computer system upgrade and everything was delayed. They even helped me get a wrong part exchanged pretty quick.

They could definitely use some customer service skills, though.
 

mercman

Go Ahead, Be That Happy Camper!
Jan 7, 2007
2,940
Western MA
Every time someone inquires about this vendor, it always seems to be the same ending, Someone order the parts, parts don't arrive and no one ever replies to inquires to the company. When the parts do show up, it's usually 2-3 weeks later with an explanation that it wasn't us, it was the suppliers we use that had the problem. Meanwhile, customer never receives any communication nor acknowledgment till the parts show up.
Horrible way to run a business and there are much better alternatives out there, I guess I just don't understand in this day and age how places like this stay in business and why they don't just give a "darn" about the customer...
 

Lowkey485

2000 Coleman Niagara elite
Jun 11, 2013
8
Just purchased a N2U 2000 coleman niagara and was considering getting a needed canvass from this site, but after reading all the comments I will continue to look for another option.
 

kitphantom

Super Active Member
Platinum Supporting Member
Dec 26, 2009
13,929
Albuquerque, NM
@Lowkey485-

Welcome.

Check with both Canvas Replacements and Bear Creek Canvas for new tenting for your pup. Both have excellent track records. In the case of our previous pup, we chose CR, since they did not need the old canvas (long gone to the landfill after being eaten by mice after being removed from the pup) for a pattern, while BCC would have needed it. We had bought other parts from CR and were impressed with the quality of the lifter arms they manufacture as replacements. Prices are comparable between the two.

I do not remember if this was the website, but when I was searching for the new canvas for that pup, I found at least one place on the internet selling replacement canvas that, on closer reading, seemed to be from CR. I figured we were better off going to the source.
 

ghacker

Super Active Member
Nov 8, 2009
3,437
Ditto on CR and BCC. Both have excellent reputations. To be honest, don't recall a single negative comment on either.
 

ChocoChock01

On the road aagaain See Rallies below;
Mar 7, 2012
4,029
there was another site whose location was (is?) in Riverside CA that has been sketchy and I believe another member has issues even trying to get a call back.
 




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