pop up parts.com

Discussion in 'RV Dealers & Repair Shops' started by bholmesr, Dec 17, 2012.

  1. Kamping Kay

    Kamping Kay New Member

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    Bear creek canvas replaced mine bed slide outs (I have hard side) I had my canvas back exactly 8 weeks from the day I sent it in. They called me when they received it, and called when it shipped. Because my PUP is so old I had to send in my old one for them to make a pattern from it and they did an amazing job!
     
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  2. Timmmy

    Timmmy New Member

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    I know this is a 5 year old post, but I have to say my recent experience is very similar. Ordered a part, a week later contact through website. They respond the vendor is back ordered on parts to make the part I need. A little back/forth goes as I discuss if my trip a month out is in jeopardy, they say should be ok. Another week, vendor still can't commit. Now a third week and I have found a store locally that had my part in the back. I am contacting to cancel the order (which they charged before shipping - bad policy) and they are on two days of radio silence so far.

    Thinking of filing a dispute through my credit card to get their attention.

    They may be 'trustworthy', but they sure don't know jack about customer service.

    Update: To be fair, I contacted for 3rd time through website this morning and now have my refund. Previous communication was through replies to Emails, which we had had a dialog going previously. I have my parts (locally) and my refund, so I am happy. I would order from them again, but only if I have time, but why wouldn't 3 weeks be enough for a simple cable?
     
    Last edited: Aug 10, 2018
  3. Danigirl12

    Danigirl12 New Member

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    I also contacted popupparts.com and never received an answer.
    I recently used canvasreplacements.com for canvas replacements, curtains, and even lift pole kits. I had lots of success with them. They've been around for years and don't need the old canvas. They have patterns to almost every popup.
     
  4. SteveP

    SteveP Well-Known Member Platinum Supporting Member

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    I had recently removed this website from my links as I had never ordered from them, but you got my interest up so I checked them out. The shipping/returns page states that all orders are drop shipped from the manufacturer. So the business maintains no stock and has nothing available that you couldn't order direct through your area dealer. The website owner actually has no idea when items will ship until the manufacturer actually ships the item.

    The website is actually up front about shipping delays but doesn't offer you any options or service.
     
  5. tombiasi

    tombiasi Well-Known Member

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    Do you really want to deal with a middle man when there are so many other options?
     
  6. Keith krebs

    Keith krebs New Member

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    I have recently got some goshen lift system parts from here and I received the wrong size springs even after sending them the measurements for the springs so I emailed them got a very fast response saying the right springs should have been sent based on my order forms containing the measurements and then I was gosted by them with no more contact at all from them. STAY AWAY FROM THEM
     
  7. Rusty2192

    Rusty2192 Well-Known Member

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    I haven’t ever ordered from them, but I do use them as a handy reference all the time to check out what kind of lift system pups have when people have questions here and on Facebook. It’s nice that they have a comprehensive list of almost all brands and years.
     

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