We recently purchased a 2009 Jayco Jay Series. Had our first trip this past weekend, and even though we had a few problems (kinked gray water hose anyone?), we were feeling pretty good about the trip. Then we got home and attempted to pop up in order to empty out the last few things inside, and it's stuck! Forgive my terms, I'm new here. When we put the crank handle in, it spins freely (both ways) for a couple turns, then, in the lift direction, it gets stuck and won't turn any more. The gears just barely shift for that last little bit of turning before its stuck. We did not hear any sort of noise when cranking it down at the site, but the last few inches were tougher than they have been in the past. We have no idea what to do now- there's nothing covered in the manual or that we've found online, and it seems like more of a gear or crank problem than a broken cable problem (maybe?). We don't know how to access the gears. There is a panel underneath the gears/winch, but the bolts are all rusted and we haven't gotten in it so far. Is that where we need to look? All the repair places are booked through the next few weeks, and we fear a very expensive repair. One place advised us to spray some lubricant in to see if it helped, but it didn't. Any advice would be very appreciated! Thanks!