We bought our pup new about a month and a half ago. Since that time we have taken it out three times and have had a great time. That being said, we immediately started noticing issues that should have been taken care of by the dealer ( and we should have noticed, but we're too excited and inexperienced to notice at delivery). Needless to say, we are really frustrated. I wrote the following letter to the dealer owners and they are working on remedying the situation. I will not disclose the dealer name since they are currently working to remedy all the issues we discovered. Has anybody else had a similar experience when buying new? I am writing regarding my recent transaction at Xxxxx in xxxx, CA. On Wednesday, July 1, 2015 my wife and I purchased a brand-new 2015 Jayco Jay Series 1209SC popup trailer. We arrived a few minutes early for our 3:00pm appointment and we were satisfied with our sales person, Xxxxand the finance person, Xxx. Both Xxx and Xxxx worked to make their part of the process simple and straightforward. However, the same cannot be said for the final walkthrough, delivery, and overall condition of our new unit. Xxxxx and xxxxxx conducted our walkthrough. While both men were pleasant enough, neither seemed to have any real in-depth knowledge of the unit we purchased. Xxx handled the first part of the walkthrough and he demonstrated the basic operation of our trailer components. During this time, we noticed a portion of the tent material above the slide out dinette was detached from the ceiling. We pointed this out and Xxx said he would arrange for a technician to correct this while we were in finalizing our financing. We were then escorted to the waiting room to finalize our purchase. We were told that Xxx was with another customer and would be with us shortly. After about forty-five minutes I started to wonder around the showroom and the receptionist said she would check to see how much longer it would be. Shortly thereafter, Xxxxx came in and informed us that nobody had told her we were waiting. She was very apologetic and worked with us quickly to finalize the paperwork. We were then escorted back to the waiting room because the hitch work on our truck was not yet completed. A few minutes later we were brought back to our unit to learn about how to prepare the trailer for travel. As I have never towed before, I specifically asked to be shown how to hitch up the trailer; however, when we arrived, our truck was already connected. Additionally, Xxxxx had already begun the process of preparing the trailer to drop the top and, as such, we forgot to check the work on reattaching the tent material over the dinette. As Xxxxxx demonstrated how to lower the roof, we noticed another area on the dinette tent material that was pulling away from the trailer. This time, at least 12 inches of the bottom of the canvas was pulling away from the base of the tent where it meets the slide out. We pointed this out to Xxxxx and he said that since the technicians had already left, we should call in the morning to schedule a time to bring the trailer back to have that portion repaired (Which, of course, meant we would have to bring the trailer back up to Menifee from San Diego). I called the next morning and spoke with Nick who informed me that the earliest this repair could be made was not until July 21 meaning that we would have to use a damaged trailer for two different camping trips. Xxxxx then explained the process of hitching up and demonstrated the brake controller. At this point we had been at the dealership for over three hours and, with the prospect of an hour and a half drive home and two cranky young children, we finally pulled out of the dealership and headed home feeling uncertain about our purchase, but looking forward to taking it to test everything. While we were less than satisfied with the walkthrough and purchasing experience, we were appalled with the condition we found our brand new trailer in. First, while the tires had been coated in Armor All, it did not appear that any other detailing or washing had occurred. Portions of the interior tent were scuffed and the floor was not swept. On the outside, it was clear the unit had not been washed as the front storage was covered with a thick layer of visible dirt and the exterior of the tent was equally filthy. We have washed the exterior of the unit with it closed, but have not yet had an opportunity to wash the tent material due to significant damage we discovered this weekend. We took the trailer out for the first time on July 5. As soon as we began to set it up, we discovered damage. The following is a list of the damage we discovered as we set-up our trailer for the first time: 1. As we raised the canvas above the dinette set, my wife noticed light coming through the canvas. Upon inspection, we found a two to three inch section of material had been worn almost completely through right where the support bar touches the canvas. 2. The section of material above the dinette slide out was not repaired as requested and continues to hang down. 3. The area where the tent material meets the dinette slide out is pulling away and there is an opening more than twelve inches long (this is referred to earlier in this letter). 4. We also noticed two small holes in the canvas above the king size bed 5. There is damage to the weather strip material on the exterior of the unit beneath the queen slide out bunk. 6. The weather strip material where the shower door meets the hard wall is peeling off. 7. There is a Velcro connector missing on one of the strings used to hold up the privacy curtain next to the shower. 8. There is material separating from the base of the stove (It looks like it may have been exposed to water). 9. The two slide out beds seem to need adjustments, as neither is level, even though the unit itself is level and the queen size bunk is particularly difficult to pull out. 10. Neither tent end seems particularly taut (perhaps, that is a simple adjustment to the support poles, but I am not sure). My wife and I decided to purchase a brand new unit because we wanted to avoid issues such as the ones listed above. I understand that it may not be possible to deliver an absolutely perfect trailer, even when new; however, the condition we found our unit in is absolutely unacceptable. We fully expect all of these issues to be repaired to our satisfaction when we bring the trailer in on July 21 in a timely manner as we have a trip planned the following week.