I hope the repairs are completed soon for you! Stories like this are not that uncommon and reading them here on the Portal taught me how to go about our purchases. I feel lucky that we didn't have to push too hard to get good service. The previous owners of our first used popup (via Craigslist) were very nice and helpful in teaching us how to set up and fold up the camper, and so was the dealer who sold us our second used PUP-- even though we were obviously their smallest sale of the month by far. They started doing the minor repairs/maintenance such as repacking the bearings and re-caulking a couple of seams before we even left their property after making an offer on it (a week before we would have the check cut and pick it up), and they helped us decide what brake controller to buy (from Amazon, not from them).